Elegance Within Constraints.
UX, accessibility, and service design for complex public-facing and regulated systems.
Burgarelli Design helps agencies, civic technology teams, primes, and nonprofits make services, systems, and information easier to access, understand, and use, especially when policy, privacy, accessibility, legal, or operational requirements shape the work.
When digital services become hard to use, people lose trust.
Many organizations rely on digital systems that were built around internal processes, legacy tools, disconnected content, or incomplete assumptions about how people actually use services.
The challenge becomes greater when statutory requirements, policy rules, privacy concerns, accessibility obligations, and operational constraints all influence what can be designed, changed, or delivered.
The result is confusion for users, extra work for staff, accessibility risk, and experiences that are harder to complete than they need to be.
Where Burgarelli Design helps.
Burgarelli Design supports agencies, nonprofits, primes, and civic technology teams that need clearer user experiences, more accessible services, better information structures, and stronger alignment between public needs, operational realities, and regulatory requirements.
User Experience Design
Designing digital experiences that help people complete tasks with less confusion, friction, and unnecessary effort. Burgarelli Design focuses on clearer flows, better decisions, and interfaces that support real users, staff needs, and operational constraints.
Accessibility & Inclusive Design
Improving digital services through accessibility-minded design, WCAG 2.1 / 2.2 AA support, inclusive UX practices, and clearer experiences for people with different abilities, contexts, devices, language needs, and levels of digital confidence.
Service Design
Mapping and improving the interactions between people, processes, content, tools, and internal operations. Burgarelli Design helps teams understand where services break down and how to make the full experience easier to navigate, deliver, and improve.
Information Architecture
Organizing content, navigation, language, and service pathways so people can find what they need, understand what applies to them, and complete tasks with less confusion. Good structure helps both users and internal teams work more clearly.
User & Stakeholder Research
Learning from users, staff, leaders, and partners to understand needs, behaviors, constraints, trust barriers, cultural context, and operational realities before design and implementation. Research helps teams make better decisions before investing in the wrong solution.
Digital Modernization Support
Helping organizations improve legacy workflows, public-facing tools, and digital services while accounting for accessibility, staff operations, procurement realities, policy requirements, privacy concerns, and implementation constraints.
A clearer path from problem to usable service.
Burgarelli Design helps teams move from unclear requirements, fragmented workflows, accessibility concerns, and public frustration toward experiences that are easier to understand, operate, and improve.
1.0
Understand the people and context
Research users, stakeholders, constraints, service expectations, policy requirements, and the operational realities behind the experience.
2.0
Organize the service, content, or workflow
Clarify structure, responsibilities, user pathways, information needs, decision points, and areas where policy or process creates friction.
3.0
Design and improve the experience
Create practical UX recommendations, prototypes, service improvements, and accessibility-minded design decisions teams can act on within real delivery constraints.
Relevant experience with complex public-facing systems.
Burgarelli Design brings experience across public service workflows, procurement technology, grant development workflows, accessibility-minded design, user research, and stakeholder-centered service improvement.
DriveFlorida
Public-facing appointment platform for Florida Tax Collector offices
Designed and led a digital appointment experience used by residents and county staff to manage driver license testing appointments, reduce scheduling friction, and improve office efficiency.
Capabilities: UX strategy, product design, service workflow design, digital modernization
PlanetBids
Procurement software and vendor experience
Supported UX strategy and interface design for procurement technology used by public agencies, vendors, and internal teams navigating complex bidding workflows.
Capabilities: UX design, product strategy, design systems, workflow clarity
Bread
Grant workflow and institutional service design support
Supported early grant development work with UCF faculty by helping structure the workflow, clarify the concept, and translate a complex service idea into a stronger funding narrative.
Capabilities: service design, grant workflow support, stakeholder framing, research-informed strategy
Ready for public-facing systems that need clarity, access, and trust.
Burgarelli Design brings a research-driven, accessibility-first approach to complex digital services. The work is shaped by experience with public-facing systems, procurement workflows, stakeholder research, service improvement, and WCAG-informed accessibility support.
The firm is especially suited for environments where statutory, policy, legal, privacy, accessibility, or operational requirements materially influence how services are researched, designed, documented, and delivered.
Led by Mark Anthony Burgarelli, Burgarelli Design combines UX strategy, service design, product thinking, and a background in cultural anthropology to help organizations fundamentally understand how people actually navigate systems, information, language, trust, and institutional processes.
Need support making a public-facing service clearer, more accessible, or easier to use?
Burgarelli Design works with organizations directly and as a specialist partner to agencies, consultancies, civic technology firms, and prime contractors.